TERMS AND CONDITIONS FOR PROVISION OF SERVICES BETWEEN OCD RECOVERY (MAYMONA LIMITED) AND A PERSON SEEKING LIFE COACHING

1. THESE TERMS

1.1 What these terms cover
These terms and conditions (“Terms“), together with our privacy policy available at (“Privacy Policy”), are the terms on which you may benefit from the services offered by OCD Recovery. OCD Recovery is the trading name of Maymona Limited.

1.2 The service that we offer is a life coaching services. We do not offer medical diagnosis or treatment. If you consider that require medical attention you should speak to your general practitioner or another healthcare professional.  In the event that you are receiving medical treatment, you should discuss the services you receive from us with your doctor or other health professional.  You should accept your health professional’s advice on whether to make use of our services and should cease accepting our services if advised against.  Our services should not replace any medical treatment you are receiving.

1.3 You should not use these services if you need urgent medical assistance. If you do need emergency medical assistance you should call the relevant emergency number for your jurisdiction or visit your local hospital.

1.4 You have accessed these terms and in so doing you agree to the terms and in particular you agree as follows:

• • Your personal information: To supply personal information about you or someone on whose behalf you are acting to us, some of which may be sensitive, and to allow us to process that information in accordance with these Terms and our privacy policy (http://www.ocdrecovery.com/assets/privacy.html)
  • Your cancellation rights: That you waive any rights to cancellation of services you request from us other than as set out in these Terms.
  • The limits of our liability:  Please see section 12 for further information about our liability to you.  

1.5 Why you should read them

1.5.1 These Terms tell you who we are, how you can access our services, how we may change or end our contract, what to do if there is a problem and other important information.  If you think that there is a mistake in these Terms, please contact us to discuss. 

1.5.2 You can access these Terms at any time at the following website: http://www.ocdrecovery.com/assets/terms.html.  

1.5.3 We may change these Terms, without your consent, to reflect changes in relevant laws and regulatory requirements. Where this is the case we will give you reasonable notice and inform you of the nature of the changes wherever possible. We will only make other changes if we notify you in advance of the changes. We recommend that you review these Terms on a regular basis. You understand and agree that any use by you of our services following changes having been posted by us, will be deemed acceptance of such changes.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are: We are Maymona Limited a company incorporated and registered in England and Wales. Our company registration number is 11393235 and have our registered office at Orbital House 20 Eastern Road, Romford, Essex, United Kingdom, RM1 3PJ. We are a limited company and regulated by Companies House.

2.2. Who you are: “You” are the person accessing our services in accordance with these Terms.  You confirm that you have the right, authority and capacity to enter into these terms. If you do not agree with all of the provisions of these terms, do not access our Services. 

2.3 To be eligible to register for services you must be 18 years of age or older.

2.4. How to contact us: You can contact us by email at info@ocdrecovery.com.

2.5. How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your request for Services.  

2.6. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivery to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

3. SERVICES

Services we will provide
3.1 OCD Recovery is an online provider of life coaching aimed to assist people through the journey of OCD recovery.

3.2 We do not provide medical services, diagnoses or treatment.

4. ACCOUNTS

4.1         In order to use our services, you must provide the following information:

• Email, mobile telephone number, name, date of birth, gender, address, payment details.
• Certain details requested that are optional include: Pre-existing health problems, current medication and any allergies.

(together, the “Account Information”).

5. VIDEO & AUDIO INDIVIDUAL LIFE COACHING & GROUP SESSIONS

5.1       To request a Video & Audio Life Coaching session (whether a group session or 1-on-1) (“Booking”), you will be required to make an advance payment of the fee to reserve a time slot.  You will also need to send an email to info@ocdrecovery.com with details of the information we require. 

5.2 Time slots for all sessions in a Coaching Package (multiple sessions purchased at one time) must be booked for all sessions within the Coaching Package to occur within 6 months of placing your initial order.  Following 6 months after purchase any unused Coaching Package sessions will expire without a refund.

6. BOOKINGS AND CANCELLATIONS

6.1      You expressly acknowledge and agree that you waive any rights to cancel a Booking other than as set out in these Terms.

6.2       For many contracts made online you have a legal right to change your mind within 14 days and receive a refund (often called the cooling off period). As our services are to be provided on a specific date, and are related to leisure activity that cooling off period does not apply.  However, you may still cancel your contract under clauses 6.3 and 6.5, below. 

6.3 Once a Booking has been made for a 1-on-1 session and you have been allocated a time for a Video & Audio Life Coaching session, you may cancel your request for up to 24 hours after being given notice of that time, unless the session is to occur within that 24 hours.  You may not cancel and receive a refund after that time or if a booking is made for a 1-on-1 session within 24 hours.

6.4 If you wish to terminate a Coaching Package, you may do so up to 14 days after making the payment for the Coaching Package provided you have attended no sessions. If terminated in that 14 day period you shall receive a full refund.  After 14 days, or where you have attended at least one session (whether individual or group session), we will charge you the fees applicable to the 1-on-1 bookings or group sessions as applicable in respect of the sessions attended (within a minimum charge of one 1-on-1session, whether any sessions attended or not) and refund the balance of any monies paid in advance to you.  You will not be charged any additional fees for cancelling (even where the equivalent sessions if charged as 1-on-1 sessions exceeds what you have paid), but there may be no balance refundable to you. 

6.5 Once a Booking has been made for a group session you may not cancel and receive a refund after that time.

1. To tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

• • Email. Email us at info@ocdrecovery.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

• By post. Print off and use the model  form below and post it to us at the address on the form.  Or simply write to us at the address below, including details of what you bought, when you ordered and your name and address.

6.6 Subscription Payments: Coaching subscriptions are billed monthly, on the same date each month. Payments for the current month are non-refundable, and sessions should be used within that period. You can pause or cancel your subscription at any time to stop or change future payments.

7. FEES

7.1 You will be charged fees for Bookings as notified to you at the time of making the Booking.

8. PROCESSING OF PAYMENTS

8.1       If we use a third-party payment processor to take payments from you for the Fees (“Payment Services”). The processing of any such payments will be subject to that third-party’s terms of service and privacy policies which will be available when you make your payment.

8.2       We cannot accept any liability for any damages (whether direct or indirect) caused as a result of the provision of the Payment Services.

9. PERSONAL DATA

9.1       In order to receive the services you may be required to disclose to us personal data (which may include sensitive personal data) relating to you). You expressly consent to providing us with this personal information, including financial and health information. However, we in addition to consent also rely on basis that processing of your information is necessary for performance of a contract with you and that it is necessary in our legitimate interests. 

9.2       You confirm that you consent to our use of your personal information as described in our privacy policy. You acknowledge that whilst we seek your consent to use your personal information for the purposes of being open and transparent we do not rely on this consent as the only lawful basis on which we may process your personal information.  Please see our policy for more information on this. 

9.3 Notwithstanding this, you expressly acknowledge and agree as follows:

(a)        we may access and use your data for audit, performance monitoring and dealing with complaints and disputes;

(b)         any data disclosed by you is disclosed entirely at your own risk;

(c)        any data that you disclose can be used in accordance with our privacy policy (http://www.ocdrecovery.com/assets/privacy.html).

10. DISCLAIMERS

10.1 We make no warranty that the provision of services over the internet will be available on an uninterrupted, timely or secure.

10.2 We are not healthcare providers, and make no warranty as to the suitability of our services for the treatment of any condition or disorder.  If you require medical treatment you should seek this from a healthcare professional.

11. LIMITATION ON LIABILITY

11.1     If you suffer personal injury or death caused by our negligence, there is no limit on our potential liability to you.

11.2     We also do not seek to limit or exclude our potential liability for anything else which cannot be legally limited or excluded.

11.3     Other than under clause 11.1 or 11.2 our liability to you is limited to 150% of the fees you have paid in respect of the provision of services which gives rise to any liability of us to you under these Terms.

11.4     If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to us reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You agree that it includes, for example, loss of your profits and loss of your data.

12. SUSPENSION OF THE SERVICES

12.1     We may have to suspend the services available to you in the following circumstances:

12.1.1 to deal with technical problems or make technical changes;

12.1.2 to update the services to reflect changes in relevant laws and regulatory requirements;

12.1.3 if it appears unsuitable for you to receive the relevant service (we make no warranty as to our ability to diagnose whether it will be unsuitable for you to receive the services);

12.1.4 you display abusive, violent or threatening behaviour unacceptable to us.

12.2     We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. Where reasonably possible, we will explain to you the action we are taking, when that action takes effect, and the reasons for it.

12.3 If we suspend the services, and are unable, or in the cases of 12.1.3 and 12.1.4 unwilling, to restore the provision of services to you, we have the right to terminate the agreement.

13. TERM AND TERMINATION

13.1    Subject to this Section, these Terms will remain in full force and effect while you use our services.

13.2 If we terminate the agreement under clause 12.3, no refund of any fees paid shall occur.

13.3     Upon termination of your rights under these Terms, you will no longer be able to access our services.  You understand on termination we may delete your personal data. 

13.4     We shall have no liability whatsoever to you for any termination of this agreement.

14. GENERAL

14.1     Entire Terms. These Terms constitute the entire agreement between you and us.

14.2     Waiver. A waiver by us of any right or remedy under these Terms will only be effective if it is in writing and will apply only to the circumstances for which it is given.  Our failure to exercise or enforce any right or remedy under these Terms will not operate as a waiver of such right or remedy, nor will it prevent any future exercise or enforcement of such right or remedy.  No single or partial exercise of any right or remedy will preclude or restrict the further exercise of any such right or remedy or other rights or remedies.

14.3     Headings and Interpretation. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. 

14.4     Severability. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. 

14.5     Relationship between you and us. You confirm that you are acting on your own behalf and not for the benefit of any other person.

14.6     Transfer of these Terms. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.  We may freely assign these Terms but only if we give you advance notice.  The terms and conditions set forth in these Terms will be binding upon assignees.

14.7     Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales.  You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.

14.8    Copyright/Trademark Information.  Copyright © 2021 Maymona Limited. All rights reserved.  All trademarks, logos and service marks (“Marks”) displayed on our website are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Maymona Limited Orbital House 20 Eastern Road, Romford, Essex, United Kingdom, RM1 3PJ

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate